The presence of the customer and tech support that a shared website hosting company provides will tell you a lot about the services they supply too. If you can use only e-mail messages and / or tickets, you have most probably found some reseller and not the actual website hosting provider. If this is the case, you'll probably have to wait for a couple of days to get an issue resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the true web hosting company for further help. If the provider offers several means of communication with fast response time which are available at any time, they are most likely the top provider, not only a reseller. So you'll get well-timed assistance and excellent support as they will have direct access to the servers where your account is. Whatever the problem - technical or sales, it's always much better to contact your web hosting company directly by using your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

We provide you with 24/7 customer, billing and technical support for all our shared website hosting services. Even if you aren't our client yet and you have questions, we will assist you promptly and give you the necessary information, so as to give you a choice to make the very best decision when you obtain a new website hosting account. We are available at any time, including holidays and weekends, and we offer numerous means of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we now have several phone numbers worldwide, so that you're able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days to get support for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, which means that whatever the problem you experience, you are able to get in touch with us and we will give you a hand right away. The guaranteed answer time for each e-mail or ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time rarely is more than 20 min. In addition, we have phone support with multiple local numbers worldwide and a live chat, so you're able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We can assist you with any kind of question or an issue you have - payment methods, plan specifications, e-mail setup, hosting account settings, etc. If you employ our services, you will not ever encounter a scenario where you have to wait for a couple of days to get a problem solved like you may need to do with many other companies.

24/7 Customer Support in VPS

In case you buy a virtual private server from us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're an active customer and you require assistance with a technical issue that requires more time to analyze or resolve, you will be able to open a ticket from your billing account or you'll be able to send an email and we'll handle the problem and send you a reply within one hour. The answer time is guaranteed 24/7, including weekends and holidays, still for many issues it takes no more than 30 minutes to get assistance. The support service covers your VPS and all of the pre-installed software it includes, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server through us, you can get in touch with us anytime using several channels and the maximum time that you will have to wait for a reply is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you would like to find out about our solutions before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. If you're looking for support for third-party software that you cannot deploy or run effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.