There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. It’s the easiest communication medium for a number of reasons. In case no technical support team member is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably be received. You can also copy & paste large bits of info without needing to worry about typing mistakes, and if a specific problem requires more time to be solved or a number of replies have to be exchanged, all the info will be in one location, so either party can always see the comments added by the other one. The drawback of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to instructions, you’ll have to use at least 2 different admin consoles and this number could grow in case you desire to administer multiple domains. Besides, many web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Shared Website Hosting

In contrast with what you may find with many other web hosting companies, the ticketing system that we are using with our shared website hosting services is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize different usernames and passwords, since you will be able to manage both your tickets and the hosting account itself in a single place. So, in case you’ve got an enquiry or come across a predicament, you can touch base with our client support engineers immediately. Our system comes with a smart search mechanism. This means that even if you have posted a lot of tickets over the years, you’ll be able to track down the one that you want without hassle. Besides, you can see knowledge base guidelines for dealing with commonly met complications.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you wish to contact our help desk team representatives, you will be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform like you will need to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket with no effort and to go through older tickets using an intelligent search filter. Besides, you will be able to check the relevant knowledgebase articles that our system will present to you in accordance with the category that you pick for your new ticket. You can carry out all of the abovementioned procedures without logging out of your Hepsia Control Panel at any time, so if you bump into any challenge or have an inquiry, you can contact our technicians and solve the particular problem in no more than one hour through a single support platform.