Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We offer a 1–hour response guarantee for each ticket or e–mail that you send to our technical support staff. We’ll swiftly reply to all standard enquiries and forward right away the issue to our server administrators in case additional assistance is required. If you order our Administration Services package, we’ll carry out any of the included server management tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Top–Quality Customer Support Service

  • We will be at your disposal 24x7x365 to respond to any inquiries that you may have connected with our Website Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require assistance tackling server management procedures, you can have a glance at our Administration Services package, which includes backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Area

  • Our Website Control Panel has been pre–installed for each Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of instructional articles also video versions that show all the actions that you can carry out in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each Website Control Panel section.